Shipping policy

If your order was shipped via USPS…..

    • In some instances, packages remain in “pre-shipment” for the term of its journey to you. This means the item may arrive at your door while tracking on USPS interface is still pending. We have spoken to USPS staff personally and have been told, in the interest of moving packages along faster, some facilities forego scanning.

How can we personally assist with delayed shipments?

    • We are not able to view anymore tracking information beyond what USPS & UPS communicate on their tracking interface.

   • If you are concerned that your package may be lost, please email us directly to troubleshoot. We will do our best to try to help you.

Domestic Shipping  

   •If you have ordered multiple items and one of them is on pre-order, please not that your entire order will be ship once the pre-ordered item is in stock which could be 2-3 weeks.

   • Please double-check that your shipping information is correct at checkout. At this time, we are limited in our ability to make changes to an order once it has been placed. However, if we are able to make updates on your behalf, please note that these changes will not be reflected in your shipping confirmation email.

   • Once shipped, an order’s tracking information is outside of our control, and as much as we’d like to be there, final delivery is out of our hands.

   • You should receive a shipping notification once your order leaves our fulfillment center.